From 13 hours of weekly chaos to a portfolio that runs itself

The challenge

Marro Tiati was managing a 4-unit income property in London, Ontario the way most landlords do — personally. Every maintenance call came to her cell phone. Every late rent payment meant a series of uncomfortable follow-up texts. Every vendor needed to be tracked down manually. Before Upscare, she was spending 13–15 hours every week just keeping the building functional.

• —8 hrs/week fielding tenant calls and coordinating responses
• —2 hrs/week chasing late rent across multiple tenants
• —3–5 hrs/week managing maintenance vendors and follow-up
• —2 of 4 tenants consistently paying 20–30 days late
• —1 vacant unit sitting at 75% occupancy for months

What Upscare did

After onboarding 336 Hamilton Road to Upscare, the operational picture changed within the first billing cycle. The AI voice agent began handling inbound tenant calls around the clock. Automated rent reminders reduced late payments to zero. Maintenance work orders were routed directly to vetted vendors without Marro's involvement. The vacant unit was filled, bringing occupancy to 100%.

By the numbers